Siren Shop Policy (for items only, excludes classes)
We are not required to provide a refund if you change your mind, or the item is not the correct fit. If items are unwashed, unworn and unused (with tags and packaging attached) in their original condition they may be returned within 7 days with proof of purchase for an exchange. For health reasons, there are no returns or exchanges on the purchase of bottoms, jewellery, stockings, sockettes or pasties. Sky Sirens will not be responsible for any shipping costs for online exchanges and refunds.
Should you receive a faulty or damaged item, please 'Speak to a Siren' and they will instruct you on how to return the item. Refunds can be given if the item is faulty, within 7 days with proof of purchase if it is their original condition, unwashed, unworn and unused (with tags and packaging attached). Refunds will be processed using a direct deposit.
All Australian orders will be sent via Regular (registered) Australia Post with a shipping fee of $10. In the event of an exchange, the customer will be responsible for the shipping costs.
International Shipping and Returns
International orders require payment for shipping, calculated at the checkout. Sky Sirens will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction. As Sky Sirens is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.
Student Waiver & Class Policy
On your first engagement with Sky Sirens (regardless of what course/practice time/workshop you are attending), you will be asked to sign a waiver form. This is compulsory and must be signed prior to this class (or acknowledged in your online booking) as you will not be permitted to engage in any activities without signing the form. The lovely 'siren of the house' will hand you a printed copy of this form on your first lesson.
Prior to my engagement with Sky Sirens, I acknowledge that:
01. Exchange & Refund Policy
Sky Sirens is unable to give refunds or transfer classes to another term for any reason including illness, injury, pregnacy, relocation etc. However, we will kindly allow you to transfer your remaining classes (not including catch-up classes) to a third party out of good will. The third party must complete the classes within the same term that you originally purchased the classes and will only be valid for the same type of class that you enrolled in (Eg. a Pearls Pole Intermediate class can be transferred to a Babydoll Pole Beginners, but not a Babydoll Lyra Beginners etc.) and this will depend on class availability. You must also provide written confirmation that this arrangement will take place with one week’s notice.
To reschedule a Private Lesson or Casual Class we require no less than 24hrs notice from the start time of the class to be able to reschedule your booking. If you give no or less than 24hrs notice, you will forfiet your payment. Once booked, Workshops, Siren Photoshoots and Sample Sessions cannot be exchanged or refunded.
02. Payment & Deposit
You must pay a 50% deposit when enrolling into any class/workshop. Full payments must be paid by your class in week two of that term. If payment is not made, you will not be permitted to enter the class/workshop/practice time. Sky Sirens will withhold your deposit if you choose to cancel your enrolment/workshop/class at any time. If you have paid in full and choose to cancel your class prior to week one, you will be refunded your payment minus the 50% deposit. If you have paid in full and wish to cancel after week one, please refer to acknowledgement 01.
03. Catch-Up Classes
If you miss a class, you are welcome to attend another class of the same tier (ie. price). This must be done in the same term, and only if there is availability. Catch up classes are subject to a ‘first in first serve’ basis, with priority to the students already enrolled in that class. You may cancel a class that you know you will not be able to attend in advance. Due to our booking system, you may only book in a catch up class 24 hours prior to your desired time slot. If you cancel or do not turn up to your catch up class, your class is then forfeited. All catch up bookings and cancellations will only be valid if you email firstname.lastname@example.org and receive a written reply.
04. Timetable & Teacher Changes
All Sky Siren classes/teachers are subject to change or cancel at any time. However, we will provide written notice to any student enrolled into that class if this occurs. Apart from special circumstances, the most common reason why this might occur is that not enough people enrolled into the class. The class will most probably be shuffled to a different time during the evening, moved to another evening or just cancelled altogether. You will need to choose another class from the timetable if this occurs.
05. Swapping Classes
If you are unable to attend the class you enrolled in, or you believe the level is too difficult/easy for you - you may swap the class to any class within the same tier (or pay the original difference - you will not be refunded if the class is cheaper) at any point in that term. This is subject to our “Swapping Classes” policy and availability, and you may incur an admin fee. If you swap classes within 24 hours of the time you made the booking - you will not be charged an admin fee. Swapping classes after 24 hours of making your booking, and before week two of the term that you’re booking into will incur a $40 admin fee. However, if you choose to swap your class after midnight Sunday (the end) of Week One (of the term that you’re booking into) you will not be required to pay an admin fee.
You will be liable for any damages which you have made to the studio, it’s property, equipment and products for sale.
07. Disruptive Behaviour
Sky Sirens reserves the right to politely ask students to leave the class (without an exchange/refund) if they are disruptive, disrespectful, engaging in dangerous behaviour or are putting any other student or staff member at risk.
08. Emergency Contact
You agree to provide Sky Sirens with your full name, phone number, email address and next of kin contact details in case of emergency.
Sky Sirens is not responsible for any injury or loss caused during classes or whilst you are at or near our premises. You will also agree to not sue or make any other claims against Sky Sirens or it’s staff for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Due to the nature of the activity, you may incur bruises, scratches, carpet burns, cuts and minor muscle injuries or broken bones. By signing this contract, you acknowledge that these injuries are part of the risks involved when freely consenting to partake in the activities.
10. Medically Fit
Sky Siren classes/workshops are physical in nature, so therefore you are responsible for ensuring that you are physically and medically fit for your class/workshop. You must be responsible for your own personal safety at all times and inform the instructor of any physical limitations. Should you have a pre-existing medical condition or are in doubt as to your suitability for this program, we recommend you consult your physician for medical clearance.
Should you flag an injury, chronic illness or pre-existing condition you will be required to send us a clearance letter from your medical professional prior to the commencement of your classes. It is vital that you do this prior to booking your classes, as we do not offer exchange or refund for medical reasons (see section 01).
11. Personal Belongings
Sky Sirens are not responsible for any student’s lost/stolen/damaged personal belongings while attending class.
12. Drugs & Alcohol
No alcohol or drugs prohibited by law can be consumed before or during any classes/workshops/practice times or events conducted or organised by Sky Sirens. Sky Sirens retains the right to refuse entry or to request student(s) to leave the premises if they are in violation of this clause.
13. 18 years and over
I certify that I am over 18 years of age.
14. Intellectual Property
All routines, syllabus, concepts, events, merchandise and designs remain the intellectual property of Sky Sirens and can not be replicated under any circumstance. Students are welcome to use their phones to film themselves during class, however students are not permitted to film instructors during technique teaching.
15. Safety in Practice Time & Class Time
Sky Sirens takes the safety of our students and guests very seriously. Under no circumstances is any individual allowed to teach another indiviual anything on any of our aerial/pole apparatus that has not already been taught to them in class by a Sky Sirens instructor or contracted teacher, including during practice time and class time. Only a Sky Sirens instructor, or contracted teacher may teach another individual during class and/or practice time. Anyone found not complying with this rule will be asked to leave the session immediately.
I acknowledge that I have read and understood this agreement and that it shall bindmy heirs, executors, administrators & representatives.
Preferred Pronouns (She/Her, He/Him, They/Them etc):
Date and Time: